Refund policy

Every item at PaperGoodsParty is a digital download. There is nothing to ship back and nothing to return, so all sales are final and we do not offer refunds or exchanges once your order is complete.

Please read the product description and check the preview before you buy. If anything is unclear, email us first — we would much rather answer a question than sell you the wrong template.

Delivery is immediate

Your template is delivered the moment your payment goes through, which is why orders cannot be canceled after checkout.

When we do refund

We will always make it right if the problem is on our side. Contact us within 30 days of your purchase if:

  • Your download link or template link does not work and we cannot fix it
  • The file is damaged, incomplete, or does not match what the product page described
  • You were charged twice for the same order
  • You bought the same product twice by mistake and have not opened the template

In those cases we will replace the file, resend your link, or refund you in full — whichever suits you best. Write to contact@papergoodsparty.com with your order number and a short description of what went wrong, and include a screenshot if you have one.

When we cannot refund

  • You changed your mind, or the party is over
  • You bought the wrong product by mistake and have already opened the template
  • You do not have a Canva account, or do not want to make one (a free account is all you need, and this is stated on every product page)
  • Your printer, paper, or print shop produced a result you did not expect
  • You find the design harder to edit than you hoped, and have not contacted us for help first

A note on printing

Screen colors and printed colors are never identical, and every printer and paper stock renders them differently. We cannot refund a print run that came out darker, lighter, or warmer than it looked on your screen. Always run one test page before you print the whole batch.

Problems with your order

Email contact@papergoodsparty.com. We answer every message, usually within one business day. If we have made a mistake, we will fix it.